DirectPointe Provides Expert Remote Computer Support to Home Users
DirectPointe, an award-winning managed service provider (MSP), has added a new home computer care service with its DirectPointe Home offering. Until now, computer service meant disassembly and transporting your computer into retail location where a “geek” would add your machine to a 10-day-wait queue. But DirectPoint Home changes the game with its remote expert support where users can get help 24×7x365, all without the hassle of disconnecting cords and cables.
DirectPointe Home provides three levels of service: PC Care, On-Demand and Total PC. PC Care is a preventative service that solves 80% of the most common computer problems by doing routine maintenance. On Demand provides fast support so that you can get your problem fixed now! Total PC is an unlimited package that provides everything a home computer user needs to have peace of mind when it comes to their computer, including virus protection, online security, data back-up and unlimited support.
Seth Bailey, VP of the Consumer Division at DirectPointe, talks to Brad Baldwin from Rocky Mountain Voices about the offering and the benefits for retiring baby boomers or parents hoping to find relief from their mal-ware downloading youngsters.
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Bourquin Brothers on The Transition to New Media
Tim Bourquin and Emile Bourquin are the founders and producers of the New Media Expo, the most popular convention for podcasters, online video creators and bloggers. The expo and 2,000+ attendees are heading to Las Vegas August 14-16, 2008. Registration is still open, but the special “early” rate ends June 30th.
Brad Baldwin connects with Tim and Emile at a Podcast Tuneup party where they were talk about adding more video and live streaming sessions at this year’s expo. They also discuss the transition of traditional media outlets that are adopting and incorporating new media into their content offerings.
Special thanks to the Podcast Tuneup team for use of their new recording studio for this podcast.
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Student Creates Multi-Touch Software and Table for Science Project
Here’s one student that takes the “Science Fair” to the next level. Bridger Maxwell, a high school student at Utah County Academy of Sciences (UCAS) decided to create a multi-touch table for his Science Fair entry–kinda like an iPhone screen, and Microsoft Surface on a budget.
The multi-touch experience allows for object movement, rotation, growing and shrinking, and even multi-hand, multi-person use. Inspired by movies like Minority Report, Maxwell leverages Apple OS X, code developed during Google Summer of Code called Open Touch, and his own code–which he has submitted back to the community at http://code.google.com/p/corkboard/. The table, made from plexiglass and a dissembled Acer monitor, uses infrared light emitting diodes and an IR camera to detect and transmit fingertip motions as inputs.
Maxwell also expects to experience a future where multi-touch technology becomes a standard way to interact with applications, particularly for graphic manipulation and even gaming. While Maxwell didn’t get a summer internship on the iPhone team “this” year, he has received coverage on Ars Technica and the local NBC news station. Not bad for a high school student.
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MailShadow Syncs Outlook to Gmail and Google Apps
Cemaphore Systems’ MailShadow for Google Apps keeps your Microsoft Outlook environment in sync with Gmail, Google Calendar, and Gmail Contacts. Make a change in one, and the other is instantly updated to reflect the change. MailShadow for Google Apps is receiving a lot of attention since organizations can eliminate the expensive infrastructure, hardware, and co-location facilities required by Exchange, but still allow users to leverage the client-side productivity features in Outlook.
Tracy Scott, the VP of Marketing at Cemaphore, shows the beta version of MailShadow for Google Apps to Brad Baldwin from Rocky Mountain Voices. And if you’re interested in giving it a try, the beta sign-up is still open.
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What’s New: Cincom Implementing Dynamics CRM
Microsoft Dynamics CRM 4.0 is a three-tier application that can help organizations manage front office processes, such as sales, marketing, and customer service, and serve as a development platform for business applications in different industry verticals. The platform aspects let you focus on your core needs by providing you rapid development toolkit, well documented SDK, outlook integration including offline access, mobile support, scalability including multi-tenancy, globalization support including multi-language & multi-currency, and power of choice when it comes to choosing deployment options. Sanjay Jain, ISV Architect Evangelist with Microsoft , speaks with Dan Nicholas, Sr. Director Product Research & Planning and Gregor Newland, Manager of Business Development & Alliances of Cincom Systems, to discuss their experience of adopting Microsoft Dynamics CRM 4.0 Platform to assist their complex manufacturing customers.
VideoWhat’s New: Logotec Bringing Mobility to CRM
Microsoft Dynamics CRM 4.0 is a three-tier application that can help organizations manage front office processes, such as sales, marketing, and customer service, and serve as a development platform for business applications in different industry verticals. The platform aspects let you focus on your core needs by providing you rapid development toolkit, well documented SDK, outlook integration including offline access, mobile support, scalability including multi-tenancy, globalization support including multi-language & multi-currency, and power of choice when it comes to choosing deployment options. Sanjay Jain, ISV Architect Evangelist, speaks with Michal Klaja, CTO and Mark Frederiksen, BDM at Logotec Engineering to discuss their experience of adopting Microsoft Dynamics CRM 4.0 Platform to provide a Software + Service based Mobile solution to Microsoft Dynamics CRM 4.0 users.
What’s New: IdeaBlade Agile Development in the Real World
Hear how IdeaBlade, a Microsoft Gold Certified Partner, is using Agile Software Development to improve the quality of their product. In this session, William Leong, ISV Architect Evangelist, talks with Ward Bell, VP of Product Management at IdeaBlade, on how they have implemented Agile methods in their product development lifecycle. Since there are many ways to implement Agile development, it’s enlightening to see what has worked for this early pioneer of .NET application development tools.
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